Privacy Policy

1. Introduction

Certanus Inc. ("Certanus," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data upload platform and related services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Information you provide:

• Account registration details (name, email address, company name)
• Data files uploaded through the Service (CSV, Excel)
• Communications with our support team
• Information submitted through our contact or demo request form

Information collected automatically:

• Log data (IP address, browser type, pages visited, timestamps)
• Usage data (upload activity, feature usage, session duration)
• Device information (operating system, browser version)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and deliver data uploads to your Snowflake instance
• Authenticate users and enforce access controls
• Monitor and analyze usage to improve the Service
• Respond to support requests and communications
• Send product updates, security notices, and administrative messages
• Comply with legal obligations

4. Data Storage and Security

Your data is stored on Amazon Web Services (AWS) infrastructure located in the United States. We implement industry-standard security measures including:

• Encrypted data transfers (TLS/SSL)
• Role-based access controls
• Full audit logging on every upload
• Secure authentication mechanisms

Data files uploaded through the Service are transmitted directly to your designated Snowflake environment and are not retained by Certanus beyond what is necessary for the upload process.

5. Third-Party Services

Certanus integrates with the following third-party services:

Service	Purpose
Snowflake Inc.	Destination data warehouse for uploaded files
Amazon Web Services (AWS)	Cloud infrastructure, storage, and API gateway
Google Fonts	Website typography

We do not sell your personal information to third parties.

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Upload logs and audit trails are retained for a period of 12 months unless otherwise required by law or your organization's data retention policy. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to or restrict processing of your data
• Export your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@certanus.com.

8. Cookies

Our website uses minimal cookies necessary for authentication and session management. We do not use tracking or advertising cookies. You can control cookie settings through your browser preferences.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@certanus.com
• Website: https://www.certanus.com